FAQ and shop policies
Original ArtworkAll pieces offered in this shop are unique, handmade embroideries.
No reproductions or custom orders are available. Each work exists as a single, one-of-a-kind item
Shipping
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Orders are shipped from France.
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Processing time: 2–4 business days after purchase.
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Packaging is done carefully and securely to protect textile artworks.
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Delivery options:
France: €9
European Union: €16
International: €30 For deliveries outside the EU, please contact me before purchasing to confirm and agree on the shipping cost. - Shipping includes protective packaging and tracking.
Returns & Exchanges
Because each artwork is unique and handmade, returns and exchanges are not accepted.
If your order arrives damaged, please contact me within 3 days of delivery with photos of the issue — I will do my best to help.
Cancellations
Cancellations are accepted within 2 hours of purchase (before the item ships).
Custom Work
I currently do not offer custom embroidery or made-to-order pieces.
Contact
If you have any questions about a piece, shipping, or care instructions, feel free to reach out via email or Instagram before purchasing.
Care and Storage Instructions
To keep your textile embroidery in the best condition, please follow these guidelines:
Storage
Handling
To keep your textile embroidery in the best condition, please follow these guidelines:
Storage
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Store your embroidery in a clean, dry place away from direct sunlight to prevent fading of threads and fabric.
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Keep it flat or rolled carefully; avoid folding sharply to prevent creases.
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Avoid storing in damp areas to prevent mold or mildew.
- If possible, store in a breathable cotton bag or tissue paper; avoid plastic for long-term storage.
Handling
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Handle the piece with clean, dry hands to avoid oils or dirt transferring to the fabric.
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Keep away from pets, sharp objects, and rough surfaces that could snag threads or beads.
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Dust gently with a soft brush or low-suction vacuum with a cloth cover.
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Do not wash in a washing machine; hand washing may be possible only with extreme care using cold water and mild detergent — test a small area first.
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Avoid soaking or rubbing the fabric to protect wool threads and beads.
- Avoid placing your embroidery in direct sunlight or humid areas.
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If framing, use acid-free materials and ensure the glass does not touch the threads or beads.
- Rotate or move pieces occasionally if exposed to light to prevent uneven fading.